Terms and conditions of use

Orders are processed Monday through Saturday 9:300am-7:00pm HK time (express orders processed until 5:30pm HK time). Orders placed on the weekend or holidays will be processed on the following business day. Upon submission of your order, you will automatically be sent an email to confirm that your order has been received and your credit card information has been verified. Your email confirmation will show the status of the items that you ordered and confirm your method of shipment. We accept online orders.Orders are processed in the order that they are received, in the event that a product runs out of stock after your order has been placed, you will receive an email to notify you of the potential delay in receiving your order.

Customised Products
If mirror finish is required or crystal or diamond bezel to be fitted please note that devices will be opened and warranty of 12mths will be offered by CallanCity- please note all phone and iPad devices must be sim free or already locked to a network before sending in to us.

Out Of Stock / On Order Items
From time to time, it is unavoidable, stock shortages will occur. Why?

  • Demand for an item is much higher than expected and our manufacturer needs time to restock our supply.
  • The manufacturer has an unforeseen backorder of an item due to a shortage of part, materials, etc.
  • Delivery delays can be caused by transportation strikes, natural disasters such as floods, snow or rain storms, etc.
  • The estimated in stock date of an item is subject to change at any time.

Terms Account
If you wish to setup a Terms billing account with us, please click here to apply online. Once your Terms application has been approved by our credit department, you will receive a confirmation email with your account information. Purchase orders will be accepted via the on-line order system at http://www.callancity.com. Your order will be processed and an invoice will be promptly mailed to you.

Wholesale Account
If you wish to setup a wholesale account with us, please click here to apply online,and choose your membership as Wholesale, Once your Wholesale application has been approved by our reseller department, you will receive a confirmation email with your account and logon information. Bulk orders will be accepted via the on-line order system at http://www.callancity.com

Payment Methods
callancity.com accepts Paypal,VISA, MasterCard, American Express,Bank transfert,WESTERN UNION.Once your order has been received and your credit card information has been verified, your payment will be processedand will appear on your credit card statement.

All orders placed on callancity.com can be quickly shiped in one working day. You will also receive a convenient hyperlink in your emailed order confirmation giving you quick access to your order's progress. Orders are shipped weekdays (non-holidays) and our cutoff time for express service is 7:30pm HK time, Delivery transit time starts once we have filled the order and our carrier has picked up the package.

When you paid from paypal or credit card,please check your address , if the address is not correct, please make the alternation before you paid. The incomplete address will cause the mail lost and it is your responsibility on correct them. No refund, Claims will be accept from this case.

  • We will not provide Shipping Refunds due to weather related delivery delays.
  • Deliveries to remote areas inside the 48 contiguous states may increase delivery time.

For all residential deliveries:
callancity.com will not be held responsible for packages left outside a resident's door if signature service is NOT requested or if the customer has a signature release on file with FedEx or USPS. Customers may select signature required service at the time of order placement (additional fees may apply).

Shipping options

  • We offer your choice of Express service (approximate transit time 5 to 7 days) Please note: Transit times may vary.
  • We offer your choice of Airmail shipment (approximate transit time 7 to 14 days) Please note: Transit times may vary.
  • Saturday delivery is included in both the Express and Priority shipment methods.
  • We offer International Economy and International Priority shipment services.

NOTE: For International shipments - you may provide us with your Federal Express account number and you must accept all Duties, Taxes and other fees that may apply.

Refused Packages/ Undeliverable Packages
Customers will be automatically charged a service fee for:

  • Any refused package.
  • Undeliverable packages due to incomplete address information, no signature on file, or no recipient at the shipping location provided.
  • Re-shipment of packages returned to us.

Merchandise Damaged In Transit
If your merchandise arrives damaged, notify us before returning it. We must be notified within one business day to insure proper handling of your claim. Some shipping companies require that a representative come to your home. Remember to keep the original packaging. Do not discard the shipping box, after inspecting the damaged parcel, they will return it to us. This procedure needs to be followed in these rare occasions.

Missing Items in Shipment
If you receive a package and there is a missing item, you must notify us within 24 hours to ensure proper handling of your claim. We are not responsible for missing items not reported to us after the 24 hour allotted time.

Returns/Exchanges Policy
Our goal is to provide our customers with the best products available. We conduct extensive testing on each product to look for the best compatibility, fit, finish, ease of use and quality. In the event you are dissatisfied with a product, please contact us within 30 days of the shipment date at [email protected] for return detail,so that we can insure proper tracking of your return. After we receive your return, please allow 5 business days to process your transaction. Shipping charges will NOT be refunded.

  • Defective Items: If you receive a defective product, please contact us. The replacement or even exchange item will be sent to you and will include a self-addressed pouch to return the defective item to us. There will be a charge for the replacement product but we will issue a full refund when we receive the defective item back. If for any reason, the customer does not want the replacement for the defective item, the customer assumes responsibility for the return shipping costs. If our staff tests the returned item and it has been found to not to be defective, the customer assumes responsibility for the additional shipping costs and for the original item if it is not returned within 10 business days.
  • Erroneously Shipped Items: If you receive an erroneously shipped product, please contact us. The originally ordered item will be sent to you and will include a self-addressed pouch to return the erroneously shipped item to us. If the item returned was found to actually match the item originally ordered, the customer will be charged a restocking fee and any related shipping costs. The customer assumes responsibility for the additional shipping costs and for the original item if it is not returned within 10 business days.
  • All Other Returns/Exchanges: For all other returns/exchanges, please contact us for the return detail. All items must be returned in new condition with all original parts and packaging. Exchanges will incur an additional shipping charge at a reduced rate. A re-stocking fee will apply to all returned items (excluding defective or erroneously shipped products). Based on our evaluation of the item(s), condition, contents and packaging a 10%-30% re-stocking fee will be charged. Additional charges may apply for any missing or damaged parts.
  • Software: Software is not returnable, due to the non-reusable download key that we send to you via email. No refunds or exchanges will be given. To avoid incorrect purchases we suggest that for any type of server software or BES licenses, if you are unsure of which type of software solution will meet your needs, please contact our sales department [email protected] they will be happy to assist you with your purchase.
  • Headsets: Due to the personal nature of headsets, no open box headset or ear bud will be accepted for return. If you are having trouble pairing your headset with your device, please contact our Technical Support staff [email protected]
  • Keyboards: If you are having trouble with your keyboard, please contact our Technical Support staff at [email protected]
  • Manufacturer Warranty: All OEM products are sold with the full manufacturer's warranty, please consult the information enclosed with your packaging for terms and conditions. All other warranty periods vary by manufacturer and product.

Customer Support
We provide unmatched support and service for our customers. Support for any accessory product purchased from us is always FREE and available for the lifetime of your purchase. For support please contact us via email [email protected]

Thank you for your business!

The CallanCity.com Team 
sa[email protected]

LiveZilla Live Chat Software