Orders are processed Monday through Saturday 9:300am-7:00pm HK time (express orders processed until 5:30pm HK time). Orders placed on the weekend or holidays will be processed on the following business day. Upon submission of your order, you will automatically be sent an email to confirm that your order has been received and your credit card information has been verified. Your email confirmation will show the status of the items that you ordered and confirm your method of shipment. We accept online orders.Orders are processed in the order that they are received, in the event that a product runs out of stock after your order has been placed, you will receive an email to notify you of the potential delay in receiving your order.
If mirror finish is required or crystal or diamond bezel to be fitted please note that devices will be opened and warranty of 12mths will be offered by CallanCity- please note all phone and iPad devices must be sim free or already locked to a network before sending in to us.
Out Of Stock / On Order Items
From time to time, it is unavoidable, stock shortages will occur. Why?
If you wish to setup a Terms billing account with us, please click here to apply online. Once your Terms application has been approved by our credit department, you will receive a confirmation email with your account information. Purchase orders will be accepted via the on-line order system at http://www.callancity.com. Your order will be processed and an invoice will be promptly mailed to you.
If you wish to setup a wholesale account with us, please click here to apply online,and choose your membership as Wholesale, Once your Wholesale application has been approved by our reseller department, you will receive a confirmation email with your account and logon information. Bulk orders will be accepted via the on-line order system at http://www.callancity.com
callancity.com accepts Paypal,VISA, MasterCard, American Express,Bank transfert,WESTERN UNION.Once your order has been received and your credit card information has been verified, your payment will be processedand will appear on your credit card statement.
All orders placed on callancity.com can be quickly shiped in one working day. You will also receive a convenient hyperlink in your emailed order confirmation giving you quick access to your order's progress. Orders are shipped weekdays (non-holidays) and our cutoff time for express service is 7:30pm HK time, Delivery transit time starts once we have filled the order and our carrier has picked up the package.
When you paid from paypal or credit card,please check your address , if the address is not correct, please make the alternation before you paid. The incomplete address will cause the mail lost and it is your responsibility on correct them. No refund, Claims will be accept from this case.
For all residential deliveries:
callancity.com will not be held responsible for packages left outside a resident's door if signature service is NOT requested or if the customer has a signature release on file with FedEx or USPS. Customers may select signature required service at the time of order placement (additional fees may apply).
NOTE: For International shipments - you may provide us with your Federal Express account number and you must accept all Duties, Taxes and other fees that may apply.
Refused Packages/ Undeliverable Packages
Customers will be automatically charged a service fee for:
Merchandise Damaged In Transit
If your merchandise arrives damaged, notify us before returning it. We must be notified within one business day to insure proper handling of your claim. Some shipping companies require that a representative come to your home. Remember to keep the original packaging. Do not discard the shipping box, after inspecting the damaged parcel, they will return it to us. This procedure needs to be followed in these rare occasions.
Missing Items in Shipment
If you receive a package and there is a missing item, you must notify us within 24 hours to ensure proper handling of your claim. We are not responsible for missing items not reported to us after the 24 hour allotted time.
Our goal is to provide our customers with the best products available. We conduct extensive testing on each product to look for the best compatibility, fit, finish, ease of use and quality. In the event you are dissatisfied with a product, please contact us within 30 days of the shipment date at [email protected] for return detail,so that we can insure proper tracking of your return. After we receive your return, please allow 5 business days to process your transaction. Shipping charges will NOT be refunded.
We provide unmatched support and service for our customers. Support for any accessory product purchased from us is always FREE and available for the lifetime of your purchase. For support please contact us via email [email protected]
Thank you for your business!
The CallanCity.com Team