We offer different shipping methods to deliver our products over the globe safely and quickly. We work with UPS, DHL, EMS, Swiss Post, and Hong Kong Post. You can choose the shipping method you like. However, if your order contains too many branded products, we may deliver it via different couriers in order to avoid the customs problem. And we will inform you the situation before we ship out your goods. So please keep in touch with our sales.

After your order is shipped out, the delivery time solely depends on the shipping method you choose. So please pay attention to the delivery time of each international courier before you choose. Due to the impact of the pandemic, the delivery time will be temporarily changed as follows:

RETURNS

Our policy lasts 45 days. If 45 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Customized products and gift cards are exempt from being returned.  

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

• If you haven’t received a refund yet, first check your bank (Paypal or Credit Card) account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES 

We replace items if they are defective or damaged.  Or item that is unused and in the same condition that you received it. It must also be in the original packaging. Customized products and gift cards are exempt from being exchanged.  

A product can only be replaced with another product of equal or lesser amount. If you want to change to a product with a higher price, we ask you to return the initial order for a refund and place a separate order with the desired product.

If you need to exchange it, send us an email at [email protected] and send your item to:

CallanCity Trading Ltd
RM1412,GuoLi Building,ZhongHang Rd,FuTian,ShenZhen,GuangDong,China

Please note that you need to pay the return cost when returning your order. 

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

RETURN SHIPPING