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Frequently Asked Questions

Simply email us at [email protected] within 12 hours with your order number and enquiry.

We accept payment by Paypal, Credit Card, Bank Transfert,Western Union

We offer different shipping methods to deliver our products over the globe safely and quickly. We work with UPS, DHL, EMS, Swiss Post, and Hong Kong Post. You can choose the shipping method you like. However, if your order contains too many branded products, we may deliver it via different couriers in order to avoid the customs problem. And we will inform you the situation before we ship out your goods. So please keep in touch with our sales.

After your order is shipped out, the delivery time solely depends on the shipping method you choose. So please pay attention to the delivery time of each international courier before you choose. Due to the impact of the pandemic, the delivery time will be temporarily changed as follows:

Southeast Asia

the U.S., Canada, Mexico

EuropeOther Areas
FedEx2-3 Days3-4 Days4-5 Days5-7 Days
AIR4-5 Days5-7 Days5-7 Days9-15 Days
UPS2-3 Days3-4 Days4-5 Days5-10 Days
DHL2-3 Days3-4 Days4-5 Days5-10 Days
15-25 Days15-25 Days15-25 Days
E-PACKET7-10 Days7-15 Days15-25 Days15-25 Days
EMS7-10 Days7-10 Days7-10 Days10-20 Days
30-40 Days/
SEA7-10 Days30-35 Days30-45 Days30-45 Days


Our policy lasts 45 days. If 45 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Customized products and gift cards are exempt from being returned.  


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

Late or missing refunds
  • If you haven’t received a refund yet, first check your bank (Paypal or Credit Card) account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].


Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


We replace items if they are defective or damaged.  Or item that is unused and in the same condition that you received it. It must also be in the original packaging. Customized products and gift cards are exempt from being exchanged.  

A product can only be replaced with another product of equal or lesser amount. If you want to change to a product with a higher price, we ask you to return the initial order for a refund and place a separate order with the desired product.

If you need to exchange it, send us an email at [email protected] and send your item to:

CallanCity Trading Ltd
RM1412,GuoLi Building,ZhongHang Rd,FuTian,ShenZhen,GuangDong,China

Please note that you need to pay the return cost when returning your order. 


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


To return your product, you should mail your product to: 

CallanCity Trading Ltd
RM1412,GuoLi Building,ZhongHang Rd,FuTian,ShenZhen,GuangDong,China

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.